Thursday / December 11, 2014 / 5:30 PM - 7:30 PM
Customer-Focused Healthcare Delivery: Lessons Learned from Walgreens (HermanMiller Nemschoff #4)
AIA Chicago, 35 East Wacker Drive, Suite 250
With the double-digit expansion of retail clinics fueled by the need for expanding access to primary care, this conversation will focus on strategies for delivering affordable outlets for primary care. Some of the components to be reviewed include:
· Partnering with existing market owners to bridge care gaps;
· Understanding delivery methodologies to create cost effective and flexible real estate solutions;
· And using brand identity to build patient fidelity and awareness.
The presentation team will share examples and project stories from Walgreens partnership with health systems and clinicians, and provide examples from both the Walgreens well- experience and community pharmacy model. It will include establishing design parameters and understanding delivery of cost effective solutions. A review of Walgreens methodology of providing consistent, repeatable, branded spaces across multiple locations will be presented and discussed.
Reception from 5:30 to 6:00 pm, presentation from 6:00 to 7:30 pm.
Speakers
Robin Kosiek, Walgreens Co. and Sarah Bader, IIDA, EDAC, Gensler
Consumer-Driven Healthcare: A Four-Part Series
Today more people are choosing to visit a retail health care setting over a traditional health setting.
This new health consumerism is being fueled by the Affordable Care Act and prevailing high deductable plans. Consumers with larger “out of pocket” expenses are demanding the same level of convenience and access they get with their bank, pharmacy, and retail businesses.
Recent study by the Rand Health revealed that 88% of U.S. retail clinics are located in major metropolitan areas, and one-third of the U.S. urban population can easily access a clinic. Retail clinics typically serve younger adult patients who do not have a regular health care provider. For a selected group of conditions, retail clinics deliver lower-cost care of equivalent quality compared with other settings. Approximately one in five visits to a primary care physician and one in ten visits to an emergency department are for a problem that can be treated at a retail clinic.
Technology and the internet coupled with increase in EMR (electronic medical records) have made access to clinical support, clinical information, and patient records virtually anywhere. This new model is manifesting itself in many different ways including new partners such as Walmart, Kroger, and commercial retail developers.
